What you'll do

• Lead and support 14,000 cabin crew in the UK and a further 500 at our global bases to improve performance, maintain safety, and meet productivity targets.
• Innovate and embed a transformative and inspirational cabin crew vision.
• Drive groundbreaking change in technology, processes, structure, and culture across BA by influencing collaborators and product/service providers, resulting in the most significant cabin crew transformation in BA's history.
• Responsible for cabin crew onboarding, pay, training, performance, recognition, reward, managing suppliers and service providers to ensure effective delivery of the Cabin Crew team and corporate priorities.
• Develop and lead an effective Industrial Relations strategy for the Cabin Crew team, navigating complex union politics and building and maintaining relationships.
• Build effective collective bargaining structures/agreements. Lead negotiations of significant financial importance, carrying significant risk and having wide organisational impact.
• Drive and deliver strategic transformation across all 10 global bases, optimising commercial benefit and efficiency. Maintain effective operation ensuring compliance with complex, varied employment legislation.
• Drive a healthy balanced employer/employee relationship with high eNPS, driving operational stability and outstanding customer outcomes.
• Collaborate with BA, International Airlines Group, Op Cos, and external suppliers to build an exceptional cabin crew contact platform and performance platform, enhancing commercial outcomes.

Your experience 

• Encouraging leader with extensive experience in a complex matrixed operational environment and a track record of successful delivery, through large teams.
• Ability to drive customer centric transformation within an operationally driven environment.
• Industrial Relations experience at a senior level.
• Strong analytical skills, able to use information / data and various metrics to develop an informed business and customer solution and translate into strategy.
• Outstanding influencing and communication skills.
• Ability to balance customer and commercial demands.
• Experience in cultural transformation and change.
• Employment law, HR leadership and practice.